Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your own experience with an online casino? The Australia Casino team is happy to hear from you. Use the details below to get in touch — we read every message and aim to reply promptly.
Reach the Australia Casino Team
The best way to contact us is by email. Whether you're an Australian player with a question about a specific site, a casino operator with a factual correction, or a reader who wants to flag a concern, email is the quickest route to the right person.
Send your message to: [email protected]
We aim to respond to all enquiries within 48 business hours. During busy periods it may take a little longer, but we will get back to you.
What We Can Help With
Here are the kinds of messages we receive most often, and how we handle them:
- Review questions: If you have a query about how we assessed a particular casino — our rating criteria, the bonus terms we referenced, or payment method details — we're happy to explain our reasoning.
- Factual corrections: Our reviews are researched and fact-checked, but casino offers and terms change frequently. If you believe something on the site is out of date or inaccurate, please tell us so we can verify and update it.
- Reader experiences: If you've played at one of the casinos we cover and want to share your experience, we genuinely want to hear it. Reader feedback helps us keep our assessments honest and current.
- Responsible gambling concerns: If you or someone you know needs support, please visit our responsible gambling page for information on tools and support services available to Australian players. For urgent help, contact the Gambling Help Online service at gamblinghelponline.org.au or call 1800 858 858.
- General suggestions: If there's a topic, casino type or feature you'd like us to cover that we haven't yet, let us know.
What We Are Not Able to Help With
A few things are outside our scope as an independent comparison site:
- We cannot intervene in disputes between players and casino operators. If you have a complaint about a casino, contact that casino's support team directly, or reach out to the licensing authority shown in the casino's terms.
- We do not process payments, manage accounts or hold funds on behalf of any casino.
- We are not affiliated with any government gambling regulator and cannot act as an intermediary in regulatory matters.
About This Site
Australia Casino is an independent comparison and review site covering offshore online casinos available to Australian players. We research and verify casino licences, bonus terms, payment methods, pokies libraries and mobile compatibility so that Australian adults can make informed decisions. Our editorial ratings reflect our own assessment — commercial relationships with operators do not determine rankings or scores. You can read more on our about us page.
Our reviews cover casinos that operate under offshore licences and accept players from Australia. These operators sit outside Australia's Interactive Gambling Act framework, which means Australian consumer protections may not apply in the same way as they do to locally regulated products. We note this not to discourage anyone, but because we believe readers deserve accurate context. See our terms and conditions for full details on how we operate.
Feedback Helps Us Improve
Our reviews are only as good as the information behind them. Casino welcome offers change, wagering requirements get updated, payment methods come and go. If something you read here doesn't match what you found when you visited a site, please tell us — include the casino name, the detail you believe is wrong, and where possible a link or screenshot of what you found. We take every flag seriously and will re-verify within a reasonable timeframe.
Positive feedback is welcome too. If a review helped you choose a casino you're happy with, we're glad to hear it.
Response Times
| Type of Enquiry | Typical Response Time |
|---|---|
| General questions | Within 48 business hours |
| Factual corrections | Within 48 business hours; verification may take longer |
| Reader experience submissions | Reviewed on a rolling basis; not all are individually acknowledged |
| Partnership or commercial enquiries | Within 5 business days |
We monitor our inbox during Australian business hours. Emails sent on weekends or Australian public holidays will be picked up on the next business day.
A Note on Player Safety
If your reason for getting in touch relates to problem gambling — for yourself or someone close to you — please don't wait for a reply from us. Reach out directly to a support service that can help right away. Australia's national helpline, Gambling Help Online, is free, confidential and available around the clock. You can call 1800 858 858 or chat online at gamblinghelponline.org.au. Our responsible gambling page also lists tools available through the casinos we review, including deposit limits, cooling-off periods and self-exclusion options.